Refund policy

Standard returns

You may request a return within 30 days of receiving your order. Items must be unused and unworn.

How to start a return

Give Us a Shout or email admin@shibuta.shop with your order number and the item you would like to return. We respond within 2 business days and will provide return instructions and a shipping label.

Please contact us before sending a return so we can provide the correct return address and label.

Return shipping and refunds

For standard returns, customers are responsible for the return shipping cost. We provide the return shipping label to make the process easy, and the label cost is deducted from your final refund. We will tell you the label cost before you send your return.

Once we receive and inspect your return, we will notify you of the refund outcome. Approved refunds are issued to your original payment method, less the return-label cost. Your bank or payment provider may take additional time to post the refund.

Damaged, defective, or incorrect items

Please contact us if your order arrives damaged, defective, or contains the wrong item so we can help resolve the issue. These issues are handled separately from standard change-of-mind returns. Nothing in this policy limits any rights you have under applicable law.