Give Us a Shout

Questions about a product, your order, or a little something Lexi has fetched? We'd love to hear from you.

Use the form below or email lexi@shibuta.shop. We respond within 2 business days. Business days are Monday through Friday, excluding U.S. public holidays.

Live chat support hours

Our team is available for live chat on Mondays and Fridays from 10 am to 2 pm Central Time (America/Chicago, including daylight saving time). Human live chat support is closed on all other days and on observed U.S. federal holidays.

When a federal holiday falls on Saturday, we observe it on Friday; when it falls on Sunday, we observe it on Monday. Our AI chat assistant can help with general questions while our team is away. For help from a person, email lexi@shibuta.shop or use the contact form below.

For order questions or return requests, please include your order number so we can help.