Shipping & Returns
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We ship only within the contiguous United States: the 48 adjoining states and Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations.
Processing and dispatch
Please allow 3–5 business days for handling before carrier transit.
Business days are Monday through Friday, excluding U.S. public holidays. Processing time is separate from the carrier's transit time and applies to in-stock items. Choosing an express shipping service does not shorten our processing time.
Pre-orders
Items marked “Pre-Order / Ships in 6-8 Weeks” follow the shipping timeframe shown on their product page instead of the standard in-stock processing timeframe. If you need help with an order containing both in-stock and pre-order items, please contact us before ordering.
Shipping charges and delivery estimates
Free standard shipping on orders of $50 or more, U.S. only. This offer applies to our delivery area listed above. For orders below $50, shipping charges are shown at checkout. Express shipping is charged separately.
Available shipping services and charges are shown at checkout before you place your order. Carrier delivery estimates begin after dispatch and are estimates, not guaranteed arrival dates.
Tracking and delivery help
When your order ships, we will send a shipping confirmation with tracking information. Tracking may take time to update after the carrier receives the package.
Please check your shipping address carefully at checkout. If you notice an error, or your package is delayed, missing, or damaged, Give Us a Shout with your order number. We respond within 2 business days.
Standard returns
You may request a return within 30 days of receiving your order. Items must be unused and unworn.
How to start a return
Give Us a Shout or email admin@shibuta.shop with your order number and the item you would like to return. We respond within 2 business days and will provide return instructions and a shipping label.
Please contact us before sending a return so we can provide the correct return address and label.
Return shipping and refunds
For standard returns, customers are responsible for the return shipping cost. We provide the return shipping label to make the process easy, and the label cost is deducted from your final refund. We will tell you the label cost before you send your return.
Once we receive and inspect your return, we will notify you of the refund outcome. Approved refunds are issued to your original payment method, less the return-label cost. Your bank or payment provider may take additional time to post the refund.
Damaged, defective, or incorrect items
Please contact us if your order arrives damaged, defective, or contains the wrong item so we can help resolve the issue. These issues are handled separately from standard change-of-mind returns. Nothing in this policy limits any rights you have under applicable law.